Uselocator India Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.
Uselocator will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.
The Company's policy on grievance redressal is governed by the following principles:
Our staff undergoes regular training to ensure that consumer’s queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the customer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the customer queries are analysed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officers are provided below: